Website & integration care for small businesses
Keep custom features and integrations maintainable, with clear ownership and a practical recovery process.
Discuss this projectIs this the right
fit for you?
Businesses needing routine checks, documented ownership and a maintenance plan for a defined set of custom features or integrations.
What we would measure
Track recurring failures, recovery time, unresolved exceptions and completed maintenance tasks.
What’s included
- An inventory of covered components and dependencies.
- Agreed checks for failed jobs, broken journeys and expiring access where observable.
- A prioritised maintenance list and defined allowance for small changes if included.
- Recovery instructions, escalation contacts and recurring-issue reviews.
A practical
example.
Illustrative workflow, not a client case study.
The current process
A failed sync is discovered only when a customer notices a missing record.
The intended improvement
Agreed failure signals have an owner and a documented recovery process.
From discovery
to handover.
Review the implementation and access before accepting support.
Agree covered systems, service windows and response expectations.
Review exceptions and maintenance needs on the agreed schedule.
Scope before
surprises.
Support follows a technical review. Hours, response targets and change allowances are agreed in writing. This is not a 24/7 helpdesk or unlimited development retainer. Third-party outages remain outside our control.
Cost and timing
We quote after reviewing requirements and access. The proposal sets milestones, acceptance checks, third-party costs and any support. A feasibility review or pilot can be scoped first.
Your questions
Can we arrange ongoing support after a project?+
Yes. We agree covered components, a review schedule and response expectations for the delivered work.
Will you maintain a system built by someone else?+
Potentially. We first review its code, deployment, documentation and dependencies so the scope reflects what can actually be maintained.
Connected services
Start with one
useful change.
Tell us what’s slowing your business down. We’ll help define a practical next step.
Discuss your project